Question 1

Can I change or cancel my order after placing it?

Accepted Answer

Get in touch as soon as possible after ordering — if it hasn't shipped yet, we'll do our best to update or cancel it for you.

Question 2

How do Kinfolk.Co products fit?

Accepted Answer

Our pieces are designed with a slightly tapered, athletic fit — built to move with you in training and hold their shape on the street. Check the size guide on each product page if you're between sizes.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, plus other secure payment options available at checkout.

Question 4

How do I care for my Kinfolk.Co gear?

Accepted Answer

Machine wash cold, inside out, and air dry when possible to keep performance fabrics and prints looking sharp for longer. Check the care label on each item for specifics.

Question 5

Do you ship across the UK?

Accepted Answer

Yes — we ship to all addresses within the United Kingdom. Orders are processed within 1–2 business days and typically arrive within 3–5 business days via tracked courier.

Question 6

What's your return policy?

Accepted Answer

You can return unworn, unwashed items in their original condition within 30 days of delivery for a refund or exchange. Just reach out with your order number and we'll guide you through it.

Question 7

How can I contact customer support?

Accepted Answer

Reach out to us directly at [seu email de suporte] and we'll get back to you as quickly as we can.

Question 8

Do you offer wholesale or bulk orders?

Accepted Answer

Yes — we work with a select number of retail and fitness partners across the UK. Get in touch with a bit about your business and we'll follow up with our wholesale catalogue and pricing.

FAQ

Frequently asked questions